Start with how you bought it
You don't need to buy it again. An app purchase belongs to your Etsy account. Opening that same account in a browser lets you reach the order you already paid for.
These instructions are for digital items: patterns, printables, images, templates and other download files. A physical item doesn't come with a download unless the listing says it does.
Bought in the Etsy app? Switch to your browser
The missing download button is easy to mistake for a problem with your order. Etsy's shopping app currently doesn't download digital purchases. You can keep the app installed; use your browser for this part.
Leave the Etsy app and open a browser
Open Safari on your iPhone or iPad, or Chrome on Android. Another web browser works too. A browser has an address bar where you can type a website.
Type etsy.com into the address bar
Go to the website and sign in to the same Etsy account you used in the app. Being signed in to the app doesn't necessarily mean you're signed in to the website.
Open Purchases
Open Your account, then Purchases or Purchases and reviews. Or use this direct link to Etsy Purchases in your browser.
Find your order and choose View downloads
Look for Ready to download on your order. The button may also be called Download Files. On a small screen, you may need to open the order details first.
Download the individual files
The next page lists the files. Choose Download beside each file you want to save. Opening the order alone doesn't save them.
It keeps jumping back to the app? Open the browser yourself and type etsy.com/your/purchases into its address bar. You can also sign in on a computer and download there.
Bought on Etsy.com? Find the order in Purchases
Use this route if you bought while signed in on the website, whether on a phone, tablet or computer. It also works for an app purchase once you're in the browser.
Sign in and open your account menu
At Etsy.com, sign in to the account that placed the order. On a computer, choose your profile icon near the top right, beside the cart. You can do this from any Etsy page.
Open your account menuChoose the profile icon and its small arrow near the top right. You do not need to visit the shop first.View larger Choose Purchases and reviews
This opens the orders belonging to your account. The menu may shorten the name to Purchases. You can also open your purchases directly.
Choose Purchases and reviewsPurchases and reviews is just below the profile section. This is where you find orders you have already paid for.View larger Find your order and choose View downloads
Check the item and shop name to find the right purchase. On a ready digital order, choose View downloads. In some Etsy layouts this is called Download Files.
Choose View downloads on your orderUse View downloads beside Ready to download. The review stars and Help with order link do not download your files.View larger Continue to the file list
View downloads opens the order details. It hasn't saved any files yet. Next, choose Download beside each file you need.
Checked out as a guest? Use the receipt email
A guest order isn't automatically in an Etsy account's Purchases list. Start with the email address you entered at checkout.
Find your Etsy receipt
Search that inbox for “Etsy” and the shop name. Check spam, junk and other inbox tabs if it isn't there.
Follow the download link in the email
You can use a guest download link without creating an Etsy account. The receipt links to your files; the files aren't necessarily email attachments. Etsy's download notification may say View your files on Etsy.
Open the link in a browser
If it opens inside the shopping app, copy the email's link into Safari or Chrome.
Save each file from the download page
Follow the steps below. You don't need to place a second order just because you checked out as a guest.
Need help as a guest? Etsy says you can reply to your order receipt email to reach the seller. If you'd like to use Etsy's Help with order instead, connect the guest order to an account using the receipt in a browser.
If the email address was mistyped, or you no longer have access to that inbox, contact the shop you bought from. Creating a new account by itself won't make an old guest purchase appear there.
In the order details: save each file
After View downloads, Etsy opens your order details. Under Ready to download, you'll find the files included with your purchase.
Find the list of files
Look below the item title. If there is a seller's message before the files, scroll past it. The example below contains five PDFs; your order may include fewer files or different formats.
Choose Download beside a filename
Each Download link saves the file on that row. Buy it again starts another purchase, so leave that one alone.
Let the download finish
If your browser asks where to save it, choose a folder you'll remember and confirm. If it shows a PDF preview instead, use the viewer's download or save control to keep a copy.
Repeat for the other files you need
One button may download only one file. Check the list before leaving the page; a single ZIP can contain several files inside it.
How do you know it worked? Open your browser's downloads list. Look for the filename and a completed download, then open it from there. A page saying “Downloads” doesn't by itself mean a file has been saved.
Where did the download go?
Downloading and opening are two separate steps. A file may already be saved even if nothing appears on screen. Start with the downloads list in the browser you used.
iPhone or iPad
- In Safari, tap the Downloads button near the address bar, then open the downloads list.
- Or open Files → Browse → iCloud Drive → Downloads. If you chose local storage, look under On My iPhone or On My iPad instead.
- Tap the PDF to open it. If you're looking at a preview and want to keep a copy, use Share → Save to Files, choose a folder and tap Save when offered.
Your PDF belongs in Files, so don't worry if it isn't in Photos.
Android phone or tablet
In Chrome, open the menu and choose Downloads. You can also look in your device's Files or My Files app. Open the downloaded PDF there. The app name depends on your phone.
If the file ends in .zip, extract it before opening the PDFs inside. Follow the Android ZIP steps.
Windows or Mac
Check your browser's downloads list, or open Downloads in File Explorer (Windows) or Finder (Mac). If you picked a different folder when saving, look there instead.
For a ZIP, use Extract All on Windows or double-click it on a Mac. Open the new folder, then the PDF inside. See the unpacking steps for all four devices.
A small favor to your future self: keep the files together in a folder named after the pattern. Open your chosen chart once before you settle down to stitch.
What did you download: a PDF, ZIP or something else?
Etsy delivers the file type the seller attached. The right next step depends on the extension at the end of the filename and the listing's instructions.
Open it in a PDF reader. It may be the pattern or printable itself, an instruction sheet, or a document containing a link. Read the first page before printing.
.zip
Extract or unzip it, then open the files in the new folder. See ZIP instructions for your device.
.jpg or .png
These are images. For an art print they may be the product you purchased; in a pattern pack they may only be a preview. Check the listing.
.svg or another specialist format
Use the software named in the listing or the seller's instructions. Renaming the extension won't convert it into a PDF.
For cross-stitch, choose a chart with symbols and a thread key. A picture of the finished design isn't usually the chart. Different shops package their files differently.
For a Stitch Jam pattern: our separate pattern-pack guide explains our README, chart versions and optional extras. Those filenames aren't a requirement for downloads from other shops.
The PDF contains a link rather than the finished file
Some sellers deliver an instruction PDF with a link to a template, file folder or pattern library. In that case, downloading the PDF from Etsy is the first step.
- Open the saved PDF and read the seller's instructions.
- Follow the link to the files or template. On the same device, use the clickable link rather than trying to scan your own screen.
- Follow that service's instructions to download, copy or edit your purchase. The steps depend on what you bought.
Keep the access document and any personal link private. If the destination is unavailable or asks for access you don't have, contact that seller with the exact message you see.
Missing order, gray button or no file?
I can see the order in the app, but there's no download
Open Etsy in a web browser and sign in to the same account. Follow the app-purchase route above. Buying through the app doesn't mean you have to download through it.
The order isn't in Purchases
Compare the account you're using with the one on your receipt. If it was a guest checkout, use the receipt's download link. Don't buy again just to make the order appear.
The download button is gray, or the order says In progress
A gray download button can mean payment is still processing. A made-to-order digital item isn't ready until the seller completes it. Check the listing's delivery details and contact that seller if you're unsure.
I clicked View downloads, but nothing was saved
View downloads (or Download Files) opens the file list. Choose Download beside each filename to save that file. See the file-list example above.
The download finished, but I can't find it
Open your browser's downloads list, or check the Downloads folder in Files, My Files, File Explorer or Finder. Find the steps for your device.
The file won't open or says it's damaged
Check that the download finished and that your device has enough space. If it was interrupted, download a fresh copy. Extract ZIPs before opening their contents, and use an app that supports the file type.
I need to download my purchase again
Return to the same order in your account or use your guest receipt. Etsy generally allows repeat downloads while the transaction remains available. Keep a backup of files you want to use later.
Ask the shop you bought from
For a missing, incorrect or inaccessible file, contact the seller attached to that order. On the website, open Purchases and reviews → Help with order. In the app, open You → Purchases, choose the order and look for Help or Message seller.
Send the order number, your device, the filename if you have it, and what happened. A screenshot of the error is useful; leave out passwords, payment details and private access links.
“Hi, I bought ___ from your shop. I'm using ___. I can get as far as ___, but then ___. Could you help me download the files?”
Bought from Stitch Jam? You can also email jamstitch.studio@gmail.com. For another shop's files, please contact that shop; we can't see or change its orders.